I’ve put together some frequently asked questions to help answer any what, how or when’s you might have about key things like shipping, returns and care.
Delivery & Returns
Delivery costs differ depending on the items purchased due to the differing sizes, weight and value of the products.
- A flat rate of £3.50 applies to all orders containing scarves, eye pillows, lavender bags and brooches due to their weight, size or value.
- A flat rate of £2 applies to all orders that only contain scrunchies, cards & shopping bags.
- Orders that contain a mixture of items from each shipping rate will be charged a flat rate of £3.50
|Items ordered||Shipping cost|
|1 Scarf & 1 scrunchie||£3.50|
Most products are already made and ready to ship within 1-2 working days.
Personalised or bespoke products are made to order and take around 5-7 days to make. Please let me know if you need the item by a certain date.
All items are sent via Royal Mail and take around 2-3 working days from dispatch to delivery.
Please note that shipping delays e.g. caused by Corona Virus, weekends and public holidays may affect delivery time.
Yes, if you change your mind about your purchase you can return the item to me within 14 days for a full refund. Please contact me as soon as possible so that this can be arranged.
To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. It must also be in the original packaging.
You are responsible for paying for any return postage costs. I recommend that you use a tracked and insured service as we are unable to guarantee that we will receive the item. Once an item leaves our care we have no influence or control over the shipping process.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receiving the item back.
Quality is hugely important to me but in the unlikely event you receive an item in a damaged or faulty condition, please contact me straight away including photographs of the item clearly showing the problem.
As all items are unique I will assess whether the item can be repaired, replaced or refunded. I will keep in touch with you so that you know what options are available.
About the products
It’s really easy to care for your silk scarf. Simply hand wash using a gentle detergent, line dry and then iron on medium to remove any creases.
Each of my products has been hand pained and/or handmade. We are committed to only creating one of any design to make sure that no one can steal your style. No items are mass produced or are ‘fast fashion’.
Scarves take between 8 and 35 hours to create – usually spread over several days. This includes outlining, painting, drying time, ironing and washing time.
It is a really mindful process due to the time it takes. There’s nothing fast and furious about silk painting.
Yes, absolutely! I love creating bespoke items and because everything is hand painted and/or hand made it is really easy to create an item that fits exactly what is required.
If you’d like to discuss a commission, either use the form on my contact us page or select the relevant ‘commission’ product listing under each category.
I will work with you to create the right colours and design for each item.
Commissioned work costs no more than a standard item.
I try to take product photographs in natural light to ensure that they are captured as naturally as possible. I sometimes edit the photographs so that they appear as close to the original item colour as possible on different devices. However, there will always be a slight difference between photographs and the item in real life and different devices and screens will display colours differently, over which I have no control.
Events & Shopping in person
At the moment, all my products are available exclusively through my website and Etsy shop.
Yes! I love that my products can be sold far and wide via retailers around the country so I have teamed up with Creoate to manage my wholesale orders. You can view my Creoate store on their website. If there is a type of product you would like to stock which isn’t yet available through wholesale, then please get in touch to discuss.